i know i’m not perfect.. but i want to be one

Ngayon ko na-feel na andaming plastic na tao sa call center. Dati, when I started working for “A Company”, pag hindi ka nila feel, di ka lang kakausapin. Not unless about work. Hindi masyado yung mga plastikan. Meron din naman pailan-ilan..pero hindi tulad dito sa “B Company”.
Since I was assigned as overall POC for the Dress Code Policy since it was implemented in October 2013, a log of things changed. Maybe it was what Jay once told me “ingat ka ah.. malaking issue yang dress code na yan. Parang hindi mo naman kilala mga tao dito. If I were you, I’ll let others take care of that.”
Being the POC, I was asked to send the Dress Code Policy Compliance Report daily. Team POCs, who were also part of our ESAT team, were assigned to check on his/her team mates, and send me an email if there are violations or issues which is most of the time agents asking if this specific agent is compliant or not. Of course there are those agents on the floor who doesn’t need to be reminded everyday, just like me, we always wanted to dress to impress.
There’s this team POC, my team mate Tado, who keeps on complaining about the said policy. On the day that the said policy was announced, as in a month before it was implemented, Tado sent me a message.
Tado: “anu ba yan! Lahat na lang hinihigpitan nila. The reason why we don’t have this dress code policy is because para comfortable yung mga employees. Tapos biglang ngayon iiimplement nila?”
Me: “ok lang nman. Because of our branding. Syempre since hindi daw tyo call center, we have to show it at least on how we dress. Meron kasi iba na parang nasa bahay lang. It’s to protect the Company na din. Diba mas mukha tayo professionals & credible pag disente tayo magdamit?”
Tado: “kahit na no! tapos anu lang yung clothing allowance natin? P150?”
Me: “alam mo parang sa internet use lang yan eh. We have to protect the assets of the company. Sa internet use, we have to follow Data Protection Act. We have to protect kasi yung customers. Yung personal information nila. Syempre we can never can tell if all of our employees are honest and that wala kumukuha ng info ng customers. For safeguarding din lang. dib a meron mga security breach with other companies? Like yung mga gumagamit sa credit card info ng customers. Syempre consequence nun is fines, legal charges, or worst eh ma-pull up yung account or even yung business offshore. And this time, sa dress code policy, the employees are the assets. hindi lang naman professionalism ang hinahabol ng company dun. You have to understand. Syempre bragging rights din naman na we work for this company di ba?”
Tado: “Hinde! Exaj na talaga! Wala naman to sa pinirmahan natin nun sa JO dba?! Tulad ng internet use nay an! Don’t tell me yung mga nahuli lang last week yung mga nag-iinternet? Pati ikaw! Don’t tell me super compliant ka jan!”
Me: “hindi ako perfect. But I want to be one. Oo there are times na nagiinternet ako. Pero dati yun. From the day na sinabi nila na bawal.. i-pull up mo screenshots kung may makukuha ka. Pipirmahan ko. Yung sa inyo naman kasi,san kapa naman halos buong screen na yung sakop nun manga na binabasa mo. Tapos halos araw araw nyo ginagawa yun. Pano kayo hindi marereprimand?”
Tado: “wag ka na kasi magmalinis!”
Me: “bakit sakin ka magagalit? Ako ba nakahuli sayo? Kung tatanungin ako, aamin ako. Problema lang kasi una hindi kayo marunong i-discreet yun gginagawa nyo. Tapos tingnan mo accounts worked per hour mo. Sino ba naman hindi magdududa. Sa isang oras 8 na nga lang loans mo, wala pa RPC. Ang goal natin 14.”
Tado: “tulad ng dress code na yan! Pati ba naman material hahawakan ko pa para lang malaman ko kung pasok sa guidelines? Sobra naman na talaga yun!”
Me: “ikaw bahala.. kung anu diskarte gagawin mo. Ang sabi kasi sakin ni tm, kayo team POCs ang magchecheck, taga-email lang ako ng report.”
Tado: “so ganun.. hugas kamay ka pa ngayon? Ano pag nagalit yung mga tao dahil nireport naming sila, kaming mga POC yung aawayin nila?”
Me: “hindi naman.. in the first place, kung ayaw nila mai-report, sumunod sila sa guidelines. Nasa TM nman nila yun if mabibigyan sila ng papel o hinde!”
Later that day, I heard Tado and Majinboo talking to each other.
Maj: “yung mga shaider magiikot na.. ingat kayo ah.. mahirap nab aka kasi si miss fashion police yun makakita satin!”
TadoL “miss perfect kasi eh!”
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