Category Archives: work

NCO Days.

 

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first date in the park. QC Memorial Circle. july 2009


 

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after meeting/seeing ‘the ex’ for the first time. yellow cab – tomas morato. july 2009 

 


 

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First Christmas Party together. December 2009. Amoranto Stadium.


 

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first christmas celebrated in the office. MBNA UK. December 2009.


 

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first christmas party spent in one of our supervisor’s place.

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the last christmas party with NCO people.

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first new year together. de castro’s residence. January 2010.

 


 

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first zambales trip. Pundaquit, San Antonio, Zambales. April 2010


 

 

 

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My NCO days 😉

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my seatmate said.. “what if.. on your way home.. right outside the office/building.. jolo was on his knees, crying.. asking for your forgiveness?”

i already have forgiven him.”

what if he knelt on one knee.. then asked you to marry him?

it made me think. it was raining hard outside.

i remember the last time we saw each other, just a month ago..

then i said, “i know it wouldn’t happen. but thank you for making me think of him and my dreams before.. comment na nga lang pala sa kanya yun.”

then i smiled and just got back to my monitor.

i know i’m not perfect.. but i want to be one

Ngayon ko na-feel na andaming plastic na tao sa call center. Dati, when I started working for “A Company”, pag hindi ka nila feel, di ka lang kakausapin. Not unless about work. Hindi masyado yung mga plastikan. Meron din naman pailan-ilan..pero hindi tulad dito sa “B Company”.
Since I was assigned as overall POC for the Dress Code Policy since it was implemented in October 2013, a log of things changed. Maybe it was what Jay once told me “ingat ka ah.. malaking issue yang dress code na yan. Parang hindi mo naman kilala mga tao dito. If I were you, I’ll let others take care of that.”
Being the POC, I was asked to send the Dress Code Policy Compliance Report daily. Team POCs, who were also part of our ESAT team, were assigned to check on his/her team mates, and send me an email if there are violations or issues which is most of the time agents asking if this specific agent is compliant or not. Of course there are those agents on the floor who doesn’t need to be reminded everyday, just like me, we always wanted to dress to impress.
There’s this team POC, my team mate Tado, who keeps on complaining about the said policy. On the day that the said policy was announced, as in a month before it was implemented, Tado sent me a message.
Tado: “anu ba yan! Lahat na lang hinihigpitan nila. The reason why we don’t have this dress code policy is because para comfortable yung mga employees. Tapos biglang ngayon iiimplement nila?”
Me: “ok lang nman. Because of our branding. Syempre since hindi daw tyo call center, we have to show it at least on how we dress. Meron kasi iba na parang nasa bahay lang. It’s to protect the Company na din. Diba mas mukha tayo professionals & credible pag disente tayo magdamit?”
Tado: “kahit na no! tapos anu lang yung clothing allowance natin? P150?”
Me: “alam mo parang sa internet use lang yan eh. We have to protect the assets of the company. Sa internet use, we have to follow Data Protection Act. We have to protect kasi yung customers. Yung personal information nila. Syempre we can never can tell if all of our employees are honest and that wala kumukuha ng info ng customers. For safeguarding din lang. dib a meron mga security breach with other companies? Like yung mga gumagamit sa credit card info ng customers. Syempre consequence nun is fines, legal charges, or worst eh ma-pull up yung account or even yung business offshore. And this time, sa dress code policy, the employees are the assets. hindi lang naman professionalism ang hinahabol ng company dun. You have to understand. Syempre bragging rights din naman na we work for this company di ba?”
Tado: “Hinde! Exaj na talaga! Wala naman to sa pinirmahan natin nun sa JO dba?! Tulad ng internet use nay an! Don’t tell me yung mga nahuli lang last week yung mga nag-iinternet? Pati ikaw! Don’t tell me super compliant ka jan!”
Me: “hindi ako perfect. But I want to be one. Oo there are times na nagiinternet ako. Pero dati yun. From the day na sinabi nila na bawal.. i-pull up mo screenshots kung may makukuha ka. Pipirmahan ko. Yung sa inyo naman kasi,san kapa naman halos buong screen na yung sakop nun manga na binabasa mo. Tapos halos araw araw nyo ginagawa yun. Pano kayo hindi marereprimand?”
Tado: “wag ka na kasi magmalinis!”
Me: “bakit sakin ka magagalit? Ako ba nakahuli sayo? Kung tatanungin ako, aamin ako. Problema lang kasi una hindi kayo marunong i-discreet yun gginagawa nyo. Tapos tingnan mo accounts worked per hour mo. Sino ba naman hindi magdududa. Sa isang oras 8 na nga lang loans mo, wala pa RPC. Ang goal natin 14.”
Tado: “tulad ng dress code na yan! Pati ba naman material hahawakan ko pa para lang malaman ko kung pasok sa guidelines? Sobra naman na talaga yun!”
Me: “ikaw bahala.. kung anu diskarte gagawin mo. Ang sabi kasi sakin ni tm, kayo team POCs ang magchecheck, taga-email lang ako ng report.”
Tado: “so ganun.. hugas kamay ka pa ngayon? Ano pag nagalit yung mga tao dahil nireport naming sila, kaming mga POC yung aawayin nila?”
Me: “hindi naman.. in the first place, kung ayaw nila mai-report, sumunod sila sa guidelines. Nasa TM nman nila yun if mabibigyan sila ng papel o hinde!”
Later that day, I heard Tado and Majinboo talking to each other.
Maj: “yung mga shaider magiikot na.. ingat kayo ah.. mahirap nab aka kasi si miss fashion police yun makakita satin!”
TadoL “miss perfect kasi eh!”

open letter to Chris Quinilog

I never volunteered to be our function’s POC for the Dress Code Policy.  never would have. And kung ako yun masusunod.. irerequire ko na lang lahat ng agents na mag-uniform para wala na ko huhulihin pa. anu ba mapapala ko kung mahuli kayo ng mga POC? Wala naman ako PhP5000 bonus everytime may makakasama sa report. Hindi ko naman ikayayaman yan! Hindi ko din naman pwede ilagay sa <insert name of company here> Values yan kasi hindi ko naman extra mile yan. Don’t you know what my task is? Overall POC ako pero taga-send lang ako ng reports. Reports from POCs or if kinukwestyon ng ibang tao yung suot ng agents.
When I saw you in the lobby that morning, I still consider you as a friend. Even days before that. I approached you, yes. What I said was
“yung sa dress code po.. diba mejo manipis yung mga blouse/tops mo.. un sheer tops mo po.. icconfirm ko muna if allowed sya or do we have to wear anything on top of it.. kasi nakalagay sa bagong dress code policy, hindi sya pwede eh.. confirm ko muna then I’ll let you know..”
I never said wag mo isuot yun! I never said bawal yung suot mo.
That’s why nagulat ako when I learned na inaway mo si kuya jet. Sabi mo DAW kay kuya jet “ayaw kitang maging friend kasi friend mo yung taong ayoko maging friend!”
Dahil lang sa dress code?
Inisip ko nun una, thankful ako kasi hindi ka nakikisawsaw sa issues naming ng mga kaibigan mo. Naappreciate ko pa nga eh. Kasi naiintindihan ko kung hindi mo na lang ako kakausapin para lang wala issue. Kasi hindi ako ganun eh. Kahit friend ka ng mga kaaway ko, hindi kita idadamay kasi pagkaka-alam ko ok naman tayo. Kasi akala ko wala ako issue sayo. Away nga ni ate Yvonne & EJ hindi ako nangielam eh. Mas mabigat pa yung issue nila. Kasi hindi ako ganun. Hindi ko ugali makisawsaw sa issue ng iba!
I wouldn’t question what school did you graduated from. Pero akala ko ba valedictorian ka? Akala ko matalino ka. Kasi inexpect ko nanaiintindihan mo yung sinabi ko. You may have misunderstood me, or just like what someone said, baka na-misinterpret mo yung sinabi ko. But hey! Kahit pa magka-ganun… I’ve expected more from you. You should’ve known na hindi ako yung nagpa-implement ng Dress Code Policy na yan. You could’ve checked it yourself first kung feeling mo eh gumagawa lang aq ng way para memasabi lang. you cou;d’ve done all of those. And if, after you’ve done everything just to make sure na you didn’t and you never have violated everything, pwede mo ko i-report. You could’ve made an incident report and complain. You coul’ve talked to me, to my supervisor, to your supervisor.. to anyone. Kasi if ako yun.. I wouldn’t be bothered for as long as alam ko wala ako ginagawa mali.
I never thought na mamasamain mo yun pag-a-advise na ginawa ko about sa dress code policy. My intention then is to warn you para hindi ka makasama sa report. Pero siguro tama nga yung isang supervisor.. mas ok pa kung hindi na lang kita sinabihan. Baka mas naappreciate mo pa kung nakasama ka na lang sa report.
Minsan talaga mahirap din maging mabait. sama ko na din pagpili ng kakaibiganin. Tama nga si Jay. Iba yung kaibigan, kesa officemates lang. I’ll keep that in mind.

..by a fellow call center agent

judged
i’ve applied for the Admin Assistant post in February 2013. i was excited, to say the least. especially since i believed i am qualified for the said post. well, who would want to apply if they didn’t believe they’re qualified, right? anyway.. so i’ve submitted my CV and all that, making sure my previous job of the same title was highlighted. it’s been 2 days after i’ve sent my application when we had our town hall meeting. i haven’t got any reply yet from the recruitment then. then our AVP announced that we are on moratorium for 6 months so we cannot transfer jobs/functions. i was upset. because it limits my chance of having a new work envinroment, but still with the same company.
a few days after, we were out in the break room discussing the internal job postings (IJP) that we have applied for, sharing the same sentiment because of the moratorium. there was this person, who used to be an agent at that time, who was sharing info about the posts she’d seen in taleo (carreer website/intranet). She said she had applied for an admin assistant post. basically, a personal secretary to one of the department heads or something of the same level. i asked her who will she be reporting for if she gets hired. she said

“country manager. kelangan nila yung meron experience. eh di ba call center ka lang naman? so hindi ka pwede mag-apply dun kasi qualifications pa lang, hindi ka na qualified.”

i just kept silent. coz i don’t want to burst her bubble in front of other people. since i know she’ll get promoted for another post anytime soon. One of our common friends aproached me and whispered “di ba receptionist ka dati? and ilan years ka na nagwo-work di ba? di ka naman newbie. bakit ayaw mo sumagot?” i just said “yaan mo na sya. ayaw padaig eh. sya na magaling!”
My first job was in June 2006 in Sandz Enterprise Business Solutions as a receptionist/admin assistant/technical support coordinator. I was the secretary of the technical team, handling the engineers’ itinerary, schedules and dispatch. i do the minutes, and other admin task. i also handled the front office, taking in calls, working as an operator, doing inventories, telemarketing, and others.
can i just send her my CV? just because we were working in the same office means we have the same work history. she can’t compare me to her. at that moment, not intending to be mean, i asked my self “what school are you from and what degree or diploma do you have?”
bitch
bitch. mode. on.

how much does experience, tenureship, and quality of work (plus work ethics/values) costs?

back in 2010, when the recruiter handed me my Job Offer, and after seeing the figures, i was glad. of course it was still more than what i’m getting from my current employer then. so i accepted it and signed. after a week, one of my new wavemates and (her big mouth) was discussing how much was her basic pay and how much she’s getting about less than a month ago. i was surprised. she’s been offerred way too much than i  do.
after a few months, one of my team mates was telling us how much she was getting from her previous job. someone asked her “Php27000? gaano ka na ba katagal sa call center?”  “five (5) months.” “graduate ka college?” “hinde. 1st year college lang ako. gusto ko nga pumasok ulit kaya lang nakakatamad n kc xempre kumikita n q eh!” i was so upset. she’s earning more than what i do. and to think na i started working since 2007!
of course i can’t comment or even react to what she said. so there i was, vrey upset with what i’ve learnt. and so i’ve told my boyfriend. we used to work for the same company in QC before we transfer in BGC. when we left QC, i was also not happy with the fact that both of us received the same amount for our separation/back pay. of course, i’ve been with that company from 2007 – 2010 and he was only there for less than a year. talk about too much baggage!
it’s as if i can do or even say something. whou wouldn’t want to be appreciated for all the hardwork that you’ve done for the company. but seeing those people, just chatting, talking, eating and all that.. yes they do their job, and even one of my supervisors told me before that i’m ‘busier’ than the others.. to hell with that! yes there are times that i’m tempted, tempted to do what others are doing. petiks. tambay. wala lang. but at the end of the day, mahirap talaga pag hindi ka naman talaga ganun. i’m not pabibo, as they cal it. show off. no. i just want to do things that are expected me to do, tasks that are assigned to me. i just don’t want anything to be held against me. i’m just doing what i am being paid for. well, more than what i am paid for actually 🙂