i’ve applied for the Admin Assistant post in February 2013. i was excited, to say the least. especially since i believed i am qualified for the said post. well, who would want to apply if they didn’t believe they’re qualified, right? anyway.. so i’ve submitted my CV and all that, making sure my previous job of the same title was highlighted. it’s been 2 days after i’ve sent my application when we had our town hall meeting. i haven’t got any reply yet from the recruitment then. then our AVP announced that we are on moratorium for 6 months so we cannot transfer jobs/functions. i was upset. because it limits my chance of having a new work envinroment, but still with the same company.
a few days after, we were out in the break room discussing the internal job postings (IJP) that we have applied for, sharing the same sentiment because of the moratorium. there was this person, who used to be an agent at that time, who was sharing info about the posts she’d seen in taleo (carreer website/intranet). She said she had applied for an admin assistant post. basically, a personal secretary to one of the department heads or something of the same level. i asked her who will she be reporting for if she gets hired. she said
“country manager. kelangan nila yung meron experience. eh di ba call center ka lang naman? so hindi ka pwede mag-apply dun kasi qualifications pa lang, hindi ka na qualified.”
i just kept silent. coz i don’t want to burst her bubble in front of other people. since i know she’ll get promoted for another post anytime soon. One of our common friends aproached me and whispered “di ba receptionist ka dati? and ilan years ka na nagwo-work di ba? di ka naman newbie. bakit ayaw mo sumagot?” i just said “yaan mo na sya. ayaw padaig eh. sya na magaling!”
My first job was in June 2006 in Sandz Enterprise Business Solutions as a receptionist/admin assistant/technical support coordinator. I was the secretary of the technical team, handling the engineers’ itinerary, schedules and dispatch. i do the minutes, and other admin task. i also handled the front office, taking in calls, working as an operator, doing inventories, telemarketing, and others.
can i just send her my CV? just because we were working in the same office means we have the same work history. she can’t compare me to her. at that moment, not intending to be mean, i asked my self “what school are you from and what degree or diploma do you have?”
bitch. mode. on.
back in 2010, when the recruiter handed me my Job Offer, and after seeing the figures, i was glad. of course it was still more than what i’m getting from my current employer then. so i accepted it and signed. after a week, one of my new wavemates and (her big mouth) was discussing how much was her basic pay and how much she’s getting about less than a month ago. i was surprised. she’s been offerred way too much than i do.
after a few months, one of my team mates was telling us how much she was getting from her previous job. someone asked her “Php27000? gaano ka na ba katagal sa call center?” “five (5) months.” “graduate ka college?” “hinde. 1st year college lang ako. gusto ko nga pumasok ulit kaya lang nakakatamad n kc xempre kumikita n q eh!” i was so upset. she’s earning more than what i do. and to think na i started working since 2007!
of course i can’t comment or even react to what she said. so there i was, vrey upset with what i’ve learnt. and so i’ve told my boyfriend. we used to work for the same company in QC before we transfer in BGC. when we left QC, i was also not happy with the fact that both of us received the same amount for our separation/back pay. of course, i’ve been with that company from 2007 – 2010 and he was only there for less than a year. talk about too much baggage!
it’s as if i can do or even say something. whou wouldn’t want to be appreciated for all the hardwork that you’ve done for the company. but seeing those people, just chatting, talking, eating and all that.. yes they do their job, and even one of my supervisors told me before that i’m ‘busier’ than the others.. to hell with that! yes there are times that i’m tempted, tempted to do what others are doing. petiks. tambay. wala lang. but at the end of the day, mahirap talaga pag hindi ka naman talaga ganun. i’m not pabibo, as they cal it. show off. no. i just want to do things that are expected me to do, tasks that are assigned to me. i just don’t want anything to be held against me. i’m just doing what i am being paid for. well, more than what i am paid for actually 🙂
i applied for this call center way back in november 2007. it wasn’t my first time doing collection calls so i gave it a chance. the pay isn’t bad afterall.
there were 35 applicants in all (including me). i arrived at 6 in the morning (my scheduled exam is at 7am). i thought they were strict with the dress code so i wore my killer heels (4.5″ stilleto) with my black cropped pants and green ruffled blouse just to be safe. it was more of a casual business attire for me. when i arrived at the recruitment hub, to my surprise, others were wearing denim shorts, sneakers.. tee-shirts, and the likes. i felt like i overdressed for the interview.
There was this gIrl, Kat, who’s seated beside me who became my first friend there. She said she’s a licensed nurse, but haven’t had any experience yet aside from her OJT. She was always shy so i was the one who always ask questions from other applicants who already have call center experience/s. out of the 36 aplicants, from the initial screening, 25 were left, then 13, then 8, then just me, Kat, and this flirty guy whom i can’t recall his name.
we were scheduled for the final interview at 7 that evening. yes, their claim at ‘one-day hiring process’ is true. or maybe just for us. the interviewer was late, so Kat had her chance at 8pm, then this guy’s turn was at 8.30 pm. then mine started at exactly 9:05 in the evening. so we’ve had this q&a about my previous work experience and all, about my expectations, the usual stuff. then a few minutes of role-playing (or mock call) wherein he commented “it really shows you’ve handled charged-off accounts”. we finished the interview at around quarter before 11. when i went out of the interview room, after the interviewer left, Kat and this guy were teasing me, saying they thought they wouldn’t find my feet flat on the floor. really?!
it was fun. the training was fun. after aBay (training) for almost 2 months, we’ve had this mini-awarding ceremony, and i was given a certificate written with MISS HEARTHROB , i was one of the youngest, so they always call me bunso, princess. it may be rude, and i may sound as if i’m feeling maganda but there were a few guys who’d asked me out. too bad i’m still not over my ex then so i didn’t gave them a chance. even security guards/officers, grabe!
almost a month after i was hired, we’ve had our company christmas party. it was held in a comedybar. i was with my friends. had a few drinks, but i’m not yet drunk. i can still walk in a straight line. my limit everytime is at 6 bottles and i just had 4 then so i know i’m still ok. my friend/team mate asked me to join her upstairs to get something to eat. then we bumped into one of the supervisors. he asked me where are we going and i just said we’re going to eat. when i looked around, my friend was nowhere in sight. so the supervisor asked me to join their table upstairs instead and wait for my friend there. a few minutes more, and a few more bottle of beers, next thing i now, he was kissing me. after that he never left my side. he introduces me to all the people he know.. supervisors, his previous agents, the OMs, even the country manager.. when it was time to go home, i left him and went to my friends. one of them said “kanina ka pa namin hinahanap ah.. bakit ba hindi ka namin makita?” then someone answered, “alam ko kung nasan sya kanina. di ko na lang sinabi s inyo kasi baka meron tyo maistorbo” then i saw him again, seems like waiting for me outside the bar. when my guy friend and i hailed a cab, i saw him looked so angry then mouthed a curse.
come weekend, i wasn’t expecting any text message from anyone aside from my ex boyfriend. i was on my way from batangas going to manila when i received a message from an unknown number.
PIPILIIN MO LALANDIIN MO, HINDI MO ALAM KUNG SINO KINAKALABAN MO!!!
then right after i read the message, my phone rang. it was that supervisor. ok, let’s give him a name. let’s call him Zoren (his agents call him this, they said he looks like this actor who has the same name, but i don’t think so). at first i din’t know it was him. i didn’t gave him my number anyway. so when i heard his voice i was startled. he’d asked me what happenned after i left. he’s asking me if we could meet again outside office hours. so just to set things straight, i said yes. i agreed to meet him the next day before shift (Monday, December 10, 2007).
before christmas, i, together with two of my wave-mates,were chosen by our clients as Subject Matter Experts (SMEs). it was easy at first. kapal ng mukha ko eh!
those who were more tenured than i am used to play tricks on me, making customers irate then passes the phone to me since i take escalated calls. but still, i was able to surpass all those. without the help of anyone, even Zoren.
Come Christmas eve, we were in the office. it was my first time to work during the holidays. and since i knew he has a daughter, i didn’t expect him to be there in the office. talk about perks of being a supervisor. hmp! what i din’t expect was, not even a text message or a fucking missed call came! and ever the optimistic, and sadistic girlfriend that I am, i keep telling my self, maybe he was just caught up doing something. i’m not that selfish so i think maybe he was just making up for the lost time with his daughter.
It was Christmas day itself, after our shift when i was riding a bus on the way home to the province. i was awaken by my phone ringing from an unregistered number. i thought it was just someone who wanted to greet me Merry Christmas. when i clicked the answer button, it was an older woman’s voice on the other line.
“stay away from my son or else you might regret it for the rest of your life. i know who you are. i know where your family is. kung ayaw mo ng gulo, gawin mo sinasabi ko!”