i applied for this call center way back in november 2007. it wasn’t my first time doing collection calls so i gave it a chance. the pay isn’t bad afterall.
there were 35 applicants in all (including me). i arrived at 6 in the morning (my scheduled exam is at 7am). i thought they were strict with the dress code so i wore my killer heels (4.5″ stilleto) with my black cropped pants and green ruffled blouse just to be safe. it was more of a casual business attire for me. when i arrived at the recruitment hub, to my surprise, others were wearing denim shorts, sneakers.. tee-shirts, and the likes. i felt like i overdressed for the interview.
There was this gIrl, Kat, who’s seated beside me who became my first friend there. She said she’s a licensed nurse, but haven’t had any experience yet aside from her OJT. She was always shy so i was the one who always ask questions from other applicants who already have call center experience/s. out of the 36 aplicants, from the initial screening, 25 were left, then 13, then 8, then just me, Kat, and this flirty guy whom i can’t recall his name.
we were scheduled for the final interview at 7 that evening. yes, their claim at ‘one-day hiring process’ is true. or maybe just for us. the interviewer was late, so Kat had her chance at 8pm, then this guy’s turn was at 8.30 pm. then mine started at exactly 9:05 in the evening. so we’ve had this q&a about my previous work experience and all, about my expectations, the usual stuff. then a few minutes of role-playing (or mock call) wherein he commented “it really shows you’ve handled charged-off accounts”. we finished the interview at around quarter before 11. when i went out of the interview room, after the interviewer left, Kat and this guy were teasing me, saying they thought they wouldn’t find my feet flat on the floor. really?!
it was fun. the training was fun. after aBay (training) for almost 2 months, we’ve had this mini-awarding ceremony, and i was given a certificate written with MISS HEARTHROB , i was one of the youngest, so they always call me bunso, princess. it may be rude, and i may sound as if i’m feeling maganda but there were a few guys who’d asked me out. too bad i’m still not over my ex then so i didn’t gave them a chance. even security guards/officers, grabe!
almost a month after i was hired, we’ve had our company christmas party. it was held in a comedybar. i was with my friends. had a few drinks, but i’m not yet drunk. i can still walk in a straight line. my limit everytime is at 6 bottles and i just had 4 then so i know i’m still ok. my friend/team mate asked me to join her upstairs to get something to eat. then we bumped into one of the supervisors. he asked me where are we going and i just said we’re going to eat. when i looked around, my friend was nowhere in sight. so the supervisor asked me to join their table upstairs instead and wait for my friend there. a few minutes more, and a few more bottle of beers, next thing i now, he was kissing me. after that he never left my side. he introduces me to all the people he know.. supervisors, his previous agents, the OMs, even the country manager.. when it was time to go home, i left him and went to my friends. one of them said “kanina ka pa namin hinahanap ah.. bakit ba hindi ka namin makita?” then someone answered, “alam ko kung nasan sya kanina. di ko na lang sinabi s inyo kasi baka meron tyo maistorbo” then i saw him again, seems like waiting for me outside the bar. when my guy friend and i hailed a cab, i saw him looked so angry then mouthed a curse.
come weekend, i wasn’t expecting any text message from anyone aside from my ex boyfriend. i was on my way from batangas going to manila when i received a message from an unknown number.
PIPILIIN MO LALANDIIN MO, HINDI MO ALAM KUNG SINO KINAKALABAN MO!!!
then right after i read the message, my phone rang. it was that supervisor. ok, let’s give him a name. let’s call him Zoren (his agents call him this, they said he looks like this actor who has the same name, but i don’t think so). at first i din’t know it was him. i didn’t gave him my number anyway. so when i heard his voice i was startled. he’d asked me what happenned after i left. he’s asking me if we could meet again outside office hours. so just to set things straight, i said yes. i agreed to meet him the next day before shift (Monday, December 10, 2007).
before christmas, i, together with two of my wave-mates,were chosen by our clients as Subject Matter Experts (SMEs). it was easy at first. kapal ng mukha ko eh!
those who were more tenured than i am used to play tricks on me, making customers irate then passes the phone to me since i take escalated calls. but still, i was able to surpass all those. without the help of anyone, even Zoren.
Come Christmas eve, we were in the office. it was my first time to work during the holidays. and since i knew he has a daughter, i didn’t expect him to be there in the office. talk about perks of being a supervisor. hmp! what i din’t expect was, not even a text message or a fucking missed call came! and ever the optimistic, and sadistic girlfriend that I am, i keep telling my self, maybe he was just caught up doing something. i’m not that selfish so i think maybe he was just making up for the lost time with his daughter.
It was Christmas day itself, after our shift when i was riding a bus on the way home to the province. i was awaken by my phone ringing from an unregistered number. i thought it was just someone who wanted to greet me Merry Christmas. when i clicked the answer button, it was an older woman’s voice on the other line.
“stay away from my son or else you might regret it for the rest of your life. i know who you are. i know where your family is. kung ayaw mo ng gulo, gawin mo sinasabi ko!”